Support Agent

Empire runs with a very lean core team. Whilst support agents will support as their primary task, you are expected to do more. You answer tickets, investigate payments, take a deeper look when someone has an issue with their account. After those basics are done, you get to contribute elsewhere; stupid flows, something not making sense, product being sub-optimal — all there for you to address, alone or with the rest of team. Support is commonly a stepping stone, it's the first starting point and place to earn your bearings. It's your gateway to end up in product, marketing, antifraud, sports or general leadership. You need to be: • Comfortable with making decisions. After you have been onboarded, there will not be forever room to offload decisionmaking to others. • Have longstanding CS knowledge, preferably Empire user experience. • Former customer support & crypto experience is a plus, readiness to work long hours and genuine hunger to climb & contribute. You'll be fired soon enough if the goal is to bagfarm. Good application 101: • Tell us why you are a good fit contextually. Every single person on their application guarantees them being a hard worker and reliable, it means nothing. • Demonstrating things you have created/good ideas for the site will always get you far